Terms & Conditions

This website is owned and operated by:
Hafod Grange Ltd
Hafod Farm
Goytre
Port Talbot
SA13 2YR
Co. reg. 3079881 Vat no. GB 124 7462 75000

If you need to contact us please email us at sales@hafodgrange.co.uk or call customer services on tel.: 01639 885349

When you place an order with us, you are making an offer to buy goods.
We will send you an email to confirm that we have received your order.

Once we have checked the price and the availability of the goods, we will email you to accept the order, and confirm that a contract has been made between us. We will not take payment from you until we have accepted the order.

In the event of the goods not being available, or that we have made a pricing error, we will advise you of this. You will not receive an email confirming acceptance of the order and there will be no contract between us.

We will not supply substitute goods for any unavailable items unless specifically requested to do so.

All items are sent by Royal Mail Registered Post and will need to be signed for on delivery.   If you are not available to sign for the goods then a card will be left and the goods will be held at your local sorting office for seven days for collection.   Goods will normally be delivered within 3/5 working days within the UK.

Next day delivery is available via Royal Mail Special Delivery at extra charge.

 

Currently, we are unable to offer IOSS facilities to cover VAT/customs duties to orders received from the EU.   This means that these charges will need to be paid by the customer before delivery can be completed.  As VAT rates and duties levied vary from state to state we are unable to supply an example of what these costs may be.   We can supply contact details for outlets with in the EU where you may purchase our paperweights without having to pay these charges.

You may cancel your contract at any time up to seven working days after the day of delivery.
To do this, please email or write to us.
You do not have to give any reason for the cancellation; however, a brief explanation will help us improve our service to future customers.

If you cancel, you must return the goods to us at your own expense.
You must ensure that the goods are packed adequately to protect against damage.
If you fail to return the goods, we will arrange for them to be collected, and we will charge you the direct cost of collection.
If you fail to take good care of the goods before they are returned to us and this results in damage or deterioration, we will charge you for the reduction in value.
The cancellation does not affect your statutory rights.

If there is any problem with the goods please contact us.

Please phone or fax Sales: +(44) 01639-885349

or

e-mail us at: sales@hafodgrange.co.uk